Copilot

Maturity ladder

In the Rollo Academy Copilot track, the three stages a playbook moves through, ad hoc, documented and semi-automated, where the right stage depends on how often you do the job.

The three stages of the maturity ladder Three rising steps: stage one ad hoc, rebuilt from memory; stage two documented, written down; stage three semi-automated, partly on a trigger. Most playbooks belong at stage two. STAGE 1 Ad hoc rebuilt from memory STAGE 2 Documented written down STAGE 3 Semi-automated partly on a trigger Most playbooks belong at stage two

The maturity ladder helps you judge how far a playbook needs to go. It is a concept from the Rollo Academy track, not a Microsoft feature. At stage one, ad hoc, you use the right features but rebuild the sequence from memory each time, which is fine for a quarterly job. At stage two, documented, the sequence and its human checkpoints are written down where a colleague can find them. At stage three, semi-automated, parts run on a trigger in Copilot Studio while the judgment steps stay human.

Stage two is the right stage for almost anything you do weekly or monthly. Very few playbooks need stage three, and pushing one there before it has proven itself mostly swaps "remembering the steps" for "debugging an automation". Once any step runs on a schedule, keep an eye on Copilot Credits too.

Often confused with: Automating everything. The top of the ladder is not the goal: stage three automates only the mechanical steps, and most playbooks rightly stay at stage two.

See it in a lesson: Putting it together: Copilot playbooks

Further reading

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